MedJet Assistance Medical Evacuation
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Membership Benefits
MedjetAssist is your ticket home if you become ill or are injured.
As a MedjetAssist member, if you are hospitalized virtually anywhere in the
world, simply call MedjetAssist, and a specially equipped aircraft with a medical
team can be dispatched to bring you to your home hospital or hospital of your
choice, so you can be treated by your personal physician and be close to your
family.
MedjetAssist is a prepaid, air medical transportation membership program --
not a travel insurance policy or healthcare plan. MedjetAssist was created to
provide affordable, high-quality air ambulance service to individuals, families
and businesses.
Lloyd's of London underwrites the program to guarantee that a transport will
be available to every MedjetAssist member in time of need.
MedjetAssist transports members without regard to medical necessity. Members
who are hospitalized may choose to be transported to another hospital, one of
their choice.
There is no limit on the cost of a medical transport. And unlike travel insurance
or travel platinum cards, MedjetAssist provides medical evacuations for its
members both globally and domestically.
MedjetAssist's services are provided to members 24 hours a day, 365 days a
year.
- Medical Referrals: Assistance representatives will provide
contact information for doctors and hospitals in the area in which the member
is traveling. If possible, medical providers will be able to speak the same
language as the member. Telephone interpretation can be provided when necessary.
MedjetAssist cannot guarantee the quality of the medical service provider
or facility and the final selection of the medical provider is the right and
responsibility of the member. In serious medical emergencies, the member should
always seek immediate medical help first and then call MedjetAssist.
- Medical Monitoring/Consultation: As soon as MedjetAssist is notified
of a member's medical situation, the medical staff will establish communication
with both the family and the local attending medical provider. MedjetAssist
will obtain a full understanding of the situation and begin to monitor the
member's condition, as well as be available to discuss diagnosis and recommended
treatment for the member overseas. Medical professionals will stay in communication
with the local medical personnel and relay necessary information to the member
and his or her family or employer until the situation is resolved and the
member is either able to resume travel, or an air medical transport is initiated.
AIR MEDICAL TRANSPORT
- Evacuation and Repatriation: When a member becomes hospitalized as
an inpatient due to illness or injury while traveling 150 miles or more from
home either within or outside the contiguous United States, MedjetAssist will
provide air medical transportation, medical evacuation and repatriation services
to the hospital of your choice.
- Transport Services to Specialty Hospitals: Within the contiguous
United States, if a member is hospitalized as an inpatient in their hometown
hospital, and it is determined that the member requires the services of a
specialty hospital located more than 150 miles away, MedjetAssist will provide
air medical transportation to that facility, if the patient is unable to travel
by commercial means without a medical escort. The member's attending physician
along with the MedjetAssist physician must agree to the medical necessity
of the transport to the specialty facility.
- Transport of Mortal Remains: In the unfortunate event of a member's
death while traveling outside 150 miles from home, MedjetAssist will arrange
and pay for all necessary government authorization, provide a container appropriate
for transportation, and return the remains to the member's place of residence
for burial.
- Legal Referrals: MedjetAssist will provide contact information for
qualified attorneys in the area in which the member is traveling. If possible,
the attorney will be able to speak the same language as the member. Telephone
interpretation can be provided when necessary. The selection and payment of
the attorney are the responsibilities of the member.
- Emergency Message Relay: Members may send and receive emergency messages
to and from relatives, friends, and business associates toll free, 24 hours
a day through the assistance staff.
- Telephone Interpretation: Members can receive assistance with foreign
language interpretation over the telephone when they are having difficulty
communicating with local medical specialists, by calling our toll free number
or calling collect from anywhere in the world.
INFORMATION SERVICES
- Visa, Passport & Immunization Requirements:
MedjetAssist will provide visa, passport and immunization
requirements for foreign countries in which members will
be traveling. For an additional cost, members may also
receive services such as expedited or replacement of lost
or stolen visas and passports.
- Travel, Health and Safety Precautions: In addition
to providing travel, health and safety precautions for
international destinations, members may also receive comprehensive
pre-travel medical consultations.
- Organ Recipient Transport: After enrollment,
if you are diagnosed as a candidate for organ transplant,
MedjetAssist may be able to provide, at no additional
cost, air medical transportation or commercial air transportation,
when necessary, to the hospital where the transplant will
be performed.
Other Information Services:
Cultural Information
Temperature and Weather Information
Embassy and Consular Referrals
U.S. State Department Travel Advisories
HOW TO ACCESS THE SYSTEM
MedjetAssist members may call for assistance 24 hours a day, 365 days a year
from around the world through MedjetAssist's toll free telephone numbers, or
if necessary, collect from anywhere in the world. Members are provided with
a list of special AT&T USA Direct access numbers in order to access the
toll free number when visiting one of the countries listed on the directory.
Medical, Legal, Personal and Special Services are available whenever an Assistance
Member is traveling 150 miles or more from his or her permanent residence as
listed on the enrollment form. Travel assistance information or referrals are
available prior to departure or during a trip. MedjetAssist corporate offices
and assistance center is located in Birmingham, Alabama, U.S.A..
If hospitalized while traveling, have the following information
when you call MedjetAssist:
- Caller's name and telephone number where we
can call you back.
- Member's name.
- Location (City, Country).
- Brief description of medical condition.
- Hospital telephone number.
- Attending physician or medical professional
and telephone number.
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